Below are some of the most common questions we are asked by our customers. Please contact us if you have a query not covered by this list.
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Q: What are your payment options?
A: We accept credit cards, purchase orders, wire transfers, checks and ACH transfers as follows:
Credit cards: We accept Visa, MasterCard, Discover and American Express (AMEX).
Purchase orders: We are more than happy to set up US customers with an account and Net 30 payment terms with an initial order of $1,000 or more, upon credit approval. Please request a credit application or email us your credit references.
Wire transfers: Available for all US and international customers. A $30 wire transfer fee applies for all customers, unless otherwise agreed upon (may be waived based upon order size).
ACH transfers: Available for all US and international customers. No fees apply.
Q: What is your return and cancellation policy?
A: Please contact us for returns and cancellations. Requests will be reviewed and decided on a case by case basis. We want to help you and treat you fairly. Product packaging must be unopened and in like-new condition when received upon return. We must be notified of any issues within four weeks of the order date, unless otherwise stated. Customer covers return shipping charges and orders are subject to a restocking fee.
Q: Where will my order ship from?
A: All orders ship from our facilities in either Fremont, California or Aliso Viejo, California. Ship point is determined by several factors including availability and order size. Requests for a preferred ship point can be made at the time of placing an order.
Q: Is there a minimum order amount?
A: There is a $50 minimum for all Rotor Clip orders and $100 for all other items.
Q: Do you accept international orders?
A: Yes, we do. We have customers all around the world, from Mexico to Brazil to England to Australia. All international orders must be paid in advance, prior to shipment. Freight is collect only, FOB ship point. A minimum order of $250 applies for North America and $1,000 for all other international locations.
Q: Can my order ship via UPS or FedEx?
A: We can ship PPA on UPS or FedEx on customer’s account number.
Q: Can I send my order via air freight?
A: Yes, all orders can be sent via air freight (or expedited in any other way) upon request.
Q: I am a re-seller. Can you drop ship to my customer?
A: Yes, we can drop ship directly to your customer by request. Some restrictions may apply.